Returns & Refund Policy
Our Commitment
At Paris Deluxe, customer satisfaction is at the heart of everything we do.
We carefully select each piece offered through our collections and want every order to meet your expectations. If, for any reason, your purchase does not feel right, we offer a simple and transparent return process.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return, items must be:
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Unworn and unused
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In their original condition
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Returned with all original packaging, tags, accessories, or included items
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Free from any marks, odors, alterations, or signs of use
Items that do not meet these conditions may not be accepted.
To request a return, please contact our customer care team at:
Please include:
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Your order number
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The reason for your return
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Supporting photos if the item has arrived damaged or incorrect
Our team will review your request and provide the necessary return instructions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the one ordered, please contact us within 14 days of delivery.
Please provide:
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Your order details
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Photos clearly showing the issue
Once approved, we will assist you with the return process and provide the appropriate solution.
Return Shipping
Unless the item received is defective or incorrect, return shipping costs remain the responsibility of the customer.
We recommend using a tracked and insured shipping service to ensure your return reaches us safely.
Paris Deluxe is not responsible for returns lost during transportation without valid tracking information.
Refunds
Once your return has been received and inspected, our team will process your refund within 7–10 business days.
Once approved, your refund will be issued to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
You will receive a confirmation email once your refund has been completed.
Exchanges
We currently offer exchanges only for items that arrive damaged or defective.
If you would like to request an exchange, please contact our customer care team at:
Our team will guide you through the available options.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned, including:
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Underwear
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Swimwear
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Lingerie
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Other personal-use items where applicable
Final Notes
At Paris Deluxe, we believe that luxury is not only about the products we offer, but also about the experience we create.
Our team is committed to providing a smooth, transparent, and attentive service from the moment you discover our collections until your order arrives.